"Tamarack Junction is a finalist in the 2012 Best Places To Work!

Employment Opportunities

Banquet Food Server - Part Time

by Bob Taylor | Jul 27, 2018
Title:                  Banquet Food Server
FLSA Status:   Non-Exempt 
Reports to:     Banquet Manager

Department:     Food 


AVAILABILITY

PT/On-call Banquet Food Server


JOB SUMMARY

 

Under general direction of the Banquet Manager, the Banquet Food Server will maintain the high standards of the operation in quality and service to maximize profits.  The Banquet Food Server is expected to not only be a salesman but a hospitality specialist in a conscientious, professional, friendly, effective and courteous manner; insuring a quality guest experience and guest satisfaction. 

 The Banquet  Food Server, as with all members of the Tamarack Junction Casino Team, is expected to conduct himself/herself in a manner, which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.


ESSENTIAL JOB FUNCTIONS

 

  • Have working knowledge and able to perform all functions of a banquet food server.
  • Are responsible for working on-site and off-site functions.
  • Provide fast and courteous service to diners.
  • Responsible for setting up which involves moving tables, chairs, dressing tables with linens, dishes, silverware, glasses, plates, cups, napkins, condiments, centerpieces, etc…
  • Must be well groomed, good demeanor, sociable, practice proper personal hygiene and dress requirements as outlined in the handbook policy and procedures.
  • Greets guests and delivers all requested items to guests in a timely, efficient manner.
  • Responsible for the presentation of food and beverage items ordered and ensuring quality and consistency of the order.
  • Responsible for clean-up, clears tables of dishes, glasses, utensils, etc and takes them to the kitchen. Removes table linens, napkins, and removal of decorations.
  • Advises a Manager when they are approaching overtime.
  • Shows willingness and effort to work as a team member.
  • Keeps a Banquet Manager informed of guest reactions, comments or problems that may arise.
  • Checks out with a Shift Supervisor/Manager before leaving the shift.
  • Regularly provides information to Supervisor/Manager and Chef regarding guest reactions, comments, or problems that may arise.
  • Regularly provides information to management staff regarding safety concerns and the general appearance of the casino to ensure a quality and safe environment for guests.
  • Promotes positive guest relations by projecting a courteous, helpful attitude and assisting guests when appropriate.
  • Performs other duties as assigned. 


TECHNICAL/PROFESSIONAL KNOWLEDGE

  • Effective oral communication skills.
  • Provide exceptional guest services at all times.
  • Work independently and follow verbal and written directions, policies, and procedures.
  • Has full working knowledge and understanding of all aspects of banquets.
  • Has working knowledge of the wine menu, basic mixed drinks.
  • The ability to promote and sell.
  • Ability to use a service tray and lift up to 25 pounds (preferred).
  • High School diploma (preferred).
  • Previous customer service experience – preferably in hospitality or retail.
 

CERTIFICATES AND LICENSES

  • Alcohol Awareness Training Preferred.
  • ServSafe certification preferred.


DESIRED COMPETENCIES

Customer Service – Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.

Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; Seeks increased responsibility; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Motivation – Sets and achieves challenging goals; Measures self against standard of excellence.

Quality - Demonstrates accuracy and thoroughness; Looks for way to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; Strives to increase productivity; Works quickly.



WORK ENVIRONMENT

 

The Food Server typically works in a formal and quiet conditions; others in informal noisy surroundings. The banquet events may occur on-site or off-site and may be plated or banquet style event. The position will frequently interface with guests and team members on a daily basis.  The position work schedule varies and may include Saturday, Sunday and Holidays, varied hours depending on the needs of the operation.  The Banquet Food Server is encouraged to maintain a flexible schedule

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs/ladder; balance;  stoop, kneel crouch or crawl; talk and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. 

All employees of the Company are considered to be "at will." As such, any employee may terminate his employment at any time, with or without cause, as may the Company.

    
If you would like to apply for a position, please fill out our Online Application.

  


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